# Coaching 101: We're Real People, and We're Here to Help!

> Making the decision to change your drinking habits is a meaningful step forward in developing a new healthier lifestyle But it can also feel intimidating 

Source: https://help.sunnyside.co/en_us/coaching-101-Skl0mwBYO

Last updated: 2025-06-13T19:47:54.103Z

Making the decision to change your drinking habits is a meaningful step forward in developing a new, healthier lifestyle. But it can also feel intimidating, daunting and complicated, particularly in the beginning. At Sunnyside, we don't take this step forward lightly. We know everyone can use a little extra help here and there, and we're proud to offer support in a multitude of ways.

Our Coachbot sends automated drink-tracking reminders (and gentle encouragement), but there's also a small team of skilled humans here, dedicated to helping you reach your goals. Our coaches are available from 9 a.m. to 1 a.m. EST, 7 days a week. If our Coachbot doesn't recognize a text command or if you ask for support or advice, a real person from Sunnyside will respond.

What is coaching at Sunnyside?

Coaching is a unique aspect of Sunnyside's service, adding a friendly human element to our tracking system. Coaching is an opportunity to connect with a real person about your drinking-related goals and challenges in order to receive support, advice and motivation. Our coaches are here to support you 100%, helping you meet your objectives or get back on track when times get tough.

Why have a coach?

Think of our coaches as your personal cheerleaders. They can play an important part of building momentum. The “power of positivity” is a guiding concept of Sunnyside. By focusing on the bright side and positive outcomes you can set yourself up for success. But this can be hard to do alone while trying to cut back. We’ll be here to encourage you and celebrate with you.

On the flip side, we’ll be here if life throws you for a loop. You likely will have some ups and downs on your journey. You may miss targets, experience sudden life events, need to change plans—and that's OK! We'll help you keep a positive attitude. Our coaches understand where you're coming from, and we're determined to help however we can!

To give you the best possible chance to reach your goals for healthier drinking, the option to text a coach is available immediately—even during your free trial. A coach is an excellent support system which is an advantage during what can sometimes be a challenging process. In addition, we’ve learned it takes many members time to talk openly about their new lifestyle changes. As such, anonymously chatting with a coach about your experiences in a safe, supportive space can help normalize it and make it easier to share your goals with your friends and family when you're ready.

Based on their ample experience and training, our coaches are full of practical tips and advice to help you be strategic about reaching your goals.

Who are the coaches and what do they do?

Our coaches are skilled customer experience professionals and experts in Sunnyside's unique approach to habit change. Our coaches are not therapists, sponsors or counselors but trained motivators who can help in the following areas:

*   Cravings. If the urge to drink hits and you need some guidance on what to do in the moment, send your coach a text saying "I need advice." If you're feeling down and need some motivation, text your coach "I need a nudge." Coaches are equipped to provide strategic advice centered around drinking more mindfully.  
      
    
*   Cutting back. Looking for tips or advice on your long-term goals or cutting back in general? Our coaches are great resources for developing a long-term strategy and success with the system.  
      
    
*   Motivation. Whether it’s about your long-term or short-term goals, sometimes you just need a pep talk. We get it. Text a coach to get some words of encouragement and a reminder of your wins and progress.  
      
    
*   Celebrating your wins. Hit your target, a new milestone or streak? Celebrating a birthday or maybe just having a good week? We want to know about it so we can celebrate and congratulate you!   
      
    
*   Technical help with tracking and planning. Coaches are experts on the product and can answer all your questions about using the system’s automated features.  
      
    
*   General questions about Sunnyside. In addition, our coaches are also experts on Sunnyside’s philosophies and the psychology behind our system.

Whenever you could use an extra pick-me-up, simply text the Sunnyside number or select one of the prompts in the coaching tab in the [iOS](https://apps.apple.com/us/app/sunnyside-mindful-drinking/id1593489083) or [Android](https://play.google.com/store/apps/details?id=co.sunnyside) app and we'll respond promptly—usually in 30 minutes or less. We can't wait to hear from you!

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[Meet your coaches here.](https://help.cutbackcoach.com/en_us/meet-the-coaches-HJBNMw7Au)