# Is this just a bot or are there real people?

> When you use Sunnysideyou have access to chat with a real person by simply texting a personal message or question Weve designed a unique system that 

Source: https://help.sunnyside.co/en_us/human-or-bot-HJ8gHAVUO

Last updated: 2025-06-13T19:47:54.103Z

When you use Sunnyside you have access to chat with a real person by simply texting a personal message or question. We've designed a unique system that uses some automation to efficiently track your drinks and help you stick to your targets. But we know that sometimes the best motivation and guidance comes from human interaction and support. That’s why we have coaches to respond to your personal messages or questions. (You always control how much you want to interact with a human, if at all.)

What does the bot do?

The Sunnyside "bot" helps you plan and track your drinks, and maintain a weekly and monthly regimen. Here's a summary of the automated parts of Sunnyside that are managed by our bot:

*   Tracking drinks  
      
    
*   Providing prompts and reminders to keep you on plan  
      
    
*   Celebrating streaks and milestones  
      
    
*   Sending a morning confirmation and plan review  
      
    
*   Sending an evening plan reminder  
      
    
*   Providing a weekly plan recommendation

Our bot has an array of commands and functions. [Read more about them here.](https://help.sunnyside.co/en_us/cutbackcoach-sms-commands-SyxkU04Id)

What can coaches do?

The humans on the other end of your Sunnyside line are excited to help you. Text us so we can:

*   Coach you through a craving  
      
    
*   Help you slow down and reflect on your drinking  
      
    
*   Offer support and motivation to stay dry  
      
    
*   Celebrate your wins with you!

How do I contact a coach?

  
Simply text the same number you use to track drinks and one of our real coaches will respond. We're excited to provide any encouragement or helpful information you may need. Our coaches are empathetic, non-judgmental and well-equipped to answer any questions or offer support. They're available daily from 9am-1am EST.

  
What should I say when I need to get in touch?

Text anything you want and one of our coaches will see it. Not sure where to start? Try one of the following:

*   "Hey Coach!"  
      
    
*   "I'm excited to be here and get healthier!"  
      
    
*   "I need a nudge!"  
      
    
*   "Send me motivation!"  
      
    
*   "I'm stressed but I want to stay dry today."  
      
    
*   "I'm having a craving."  
      
    
*   "I'm hungover. 😩"

Are the coaches therapists?  
  

No, coaches aren't licensed therapists or medical professionals. We're here to offer coaching around your drinking-related goals, plans, and habit changes. Our team is packed with seasoned, highly trained customer experience professionals. Our advice is based on content that is reviewed by Cutback Coach’s team of medical advisors and habit-change experts. If there's something we can't answer for you, we'll do our best to find relevant resources for you.

  

[Read more about coaching here.](https://help.sunnyside.co/coaching-101-Skl0mwBYO)